Refund policy
Return & Exchange Policy
1. Eligibility for Size Exchanges
- We offer size exchanges only within 30 days of purchase. Items must be unused, in original packaging, and in the same condition as received.
- Non-exchangeable items include custom or personalized orders, gift cards, and sale items.
2. How to Request a Size Exchange
- To initiate a size exchange, please contact us at [your email] with your order number and the desired size.
- Once approved, we’ll provide instructions on where to send the item for exchange. Customers are responsible for return shipping costs on exchange items.
3. Processing Your Exchange
- After receiving and inspecting your item, we’ll ship the new size to you promptly and notify you via email with tracking details.
- Please allow 5–10 business days for processing once we receive your item.
4. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of receiving it. We’ll arrange a replacement at no additional cost.
5. Contact Us
- For questions about size exchanges, please email us at [your email]. We’re here to help you find the perfect fit!